Call forwarding by carrier: the codes that work in Israel
For Azorly to answer the calls you miss, enable "forward when unanswered" on the business phone. It takes a minute, needs no technician and does not change your number. Here are the codes for every Israeli carrier, including check and cancel. Replace <N> with your Azorly number.
Why no-answer forwarding, not forward-all
- Calls you answer stay with you; only what isn't answered within 20 seconds goes to the assistant.
- Busy: while you're on another call, the second customer doesn't land in voicemail.
- Forward-all (*21*) suits vacations, Shabbat, or a line the assistant should always answer.
Pelephone
Prefixes: 050Mobile- Forward when unanswered after 20 seconds
*61*<N>**20# - Forward when busy or when a call is declined
*67*<N># - Forward when the phone is off or has no signal
*62*<N># - Check whether forwarding is active and to which number
*#61# - Cancel forwarding
#61# · #67# · #62# - Cancel all forwarding at once
##002#
- • Pelephone does not forward calls to a device that is abroad.
Support: *166
Partner
Prefixes: 054Mobile- When unanswered (20 seconds)
*61*<N>**20# - When busy
*67*<N># - Not reachable
*62*<N># - Forward all calls (e.g. on vacation)
*21*<N># - Cancel forward-all
#21# - Cancel everything
##002#
Support: *054
Cellcom
Prefixes: 052Mobile- When unanswered (default 5 rings / 20 seconds)
*61*<N>**20# - When busy (transfers after ~30 seconds)
*67*<N># - No signal
*62*<N># - Cancel
##61# · ##67# · ##62# - Cancel forward-all
##21#
Support: *123
HOT mobile
Prefixes: 053Mobile- When unanswered (5 rings / 20 seconds; add **20 before # to set the delay)
*61*<N># - When busy (after 30 seconds)
*67*<N># - All calls
*21*<N># - Cancel forward-all / busy
#21# · #67#
Support: *053
012 Mobile · 019 · We4G · Rami Levy · Home Cellular
Prefixes: 055 ואחריםMobile- All calls
*21*<N># - Cancel forward-all
#21# - When unanswered (15 / 25 / 30 seconds; 019 documents all three)
*61*<N>**25# - When busy
*67*<N># - Not reachable
*62*<N># - Cancel everything
##002#
- • Abroad, forwarded calls may incur roaming charges.
Golan Telecom
Prefixes: 058Mobile- Sign in at golantelecom.co.il.
- "My lines" → pick the line → "Changes and actions" → "Phone services" tab.
- In "Follow me" enter your Azorly number.
- Tick "forward when busy" and "forward when unavailable" and choose a 20-second delay.
- Click "Update".
- • Settings reset on the 25th of every month at 08:00. Azorly sends a monthly reminder to re-enable.
Bezeq — landline
Prefixes: 02 / 03 / 04 / 08 / 09Landline- When unanswered (fixed 5 rings / 20 seconds). Wait for the confirmation tone.
*74<N> - When busy (after ~30 seconds)
*73<N> - All calls (vacation / after hours)
*72<N> - Check
*#72 · *#73 · *#74 - Cancel
#72 · #73 · #74
- • Cannot forward to numbers starting with 1 (except 1599).
- • Bezeq bills the forwarded leg according to the line's plan.
HOT — landline
Prefixes: קו נייחLandline- All calls
*72<N> - When busy (30 seconds)
*73<N> - When unanswered (5 rings)
*74<N> - Cancel
#72 · #73 · #74
PBX / cloud PBX
Prefixes: בזק עסקים · פרטנר · סלקום · HOT · Voicenter · ימות המשיח · 012PBX- Ask the PBX provider to add a time condition: outside business hours → dial the Azorly number.
- Add an IVR option "book an appointment / leave a message" → the Azorly number.
- Set overflow: no answer within 20 seconds or all agents busy → the Azorly number.
- Clinics and offices with several lines can connect a SIP trunk directly to Azorly.
How to test it
- Call your business number from another phone and don't answer. Within ~20 seconds the assistant should pick up.
- Call again while you're on another call. The assistant should answer immediately.
- In the Azorly dashboard you'll see both calls with a summary.